The universe seems to have decided that it’s really fun to kick us when we’re already down. Nothing all that big has even happened, but it’s just that all this little stuff keeps piling on. Last week, I got my first ticket since I was 16. And it was for a really, really bogus offense. The officer claims I ran a red; if I did, it couldn’t have been with much more than my tail pipe. And he was very nice, but instead of writing me a warning, he’s insisting I come to court and he’ll “work with” me on the points. Of course, the problem is I’m still gonna have to pay court fees and all that jazz. Not to mention that it will likely raise our insurance.
But today was the real kicker. I’ll preface the story by saying that it all turned out OK in the end, but I didn’t know that as we were going through it, and I spent most of the morning as a sobbing wreck.
Nate has been our bill payer for years, and although I’m not totally incompetent, it’s also really intimidating to try to insert yourself into someone else’s flow on something like this. So when he had his surgery, he set up online payments for all of our bills for the next month, hoping that he’d be able to see well enough to do it again the following month and I wouldn’t have to try to fill in any gaps. Fortunately, things worked out well and he was indeed able to keep going the next month.
However, as the weeks have passed, we have realized that there are some problems. The big one is that Quicken (which we use for all of our record keeping) can’t be blown up and he was making some small mistakes recording things when he couldn’t see them well enough. So we decided I’d have to take over at least this part of bill paying, but it actually hasn’t happened yet. We decided this right before we left for NYC, and receipts just haven’t been entered since we got back. Which isn’t a good thing, but we also knew how much we had in there and how much we were spending and that we were OK. Which we were – except for one unexpected problem.
Nate accidentally paid our mortgage twice this month.
He swears he cancelled one payment, but somehow they both went through. So either he THOUGHT he cancelled one but missed some important onscreen notation that it didn’t go through, or there was a hiccup in the system after the fact. Regardless of the cause, our mortgage (which as you might imagine is our biggest bill) got paid TWICE. When you live paycheck to paycheck, you can see how this would be a problem.
So we noticed this problem Sun night. At that point, we were supposedly $180 in the hole. On Monday, Nate called our mortgage company to see what could be done. They said they couldn’t issue a refund, but they COULD transfer the excess to our HELOC, and then we could write a check out of that to deposit into checking. So with this knowledge, I went to the bank and deposited $300, which should’ve been more than enough. I should’ve known better.
The rate at which things show up on the online banking system is painfully slow. This includes NSF fees. Yesterday, we checked our account again to see if the check had cleared. It hadn’t, but mystifyingly, our balance was now $300 in the red, even though no new major expenditures had gone through. (Indeed, there was nothing more than $20 outstanding anyway.) We finally found out today that it was because we were assessed 4 NSF fees for a total of $130.
So again, Nate swung into action on the phone. He called the bank and was told that they can’t discuss accounts on the phone because the lines are “insecure” and that we had to call an 877 number. Oooookey dokey. So Nate called them. And wouldntcha know, it was an offshore center and the employee could barely speak English. Given the chance, I’ll speak with the bank employee on an unsecure line than try to sort out complicated financial matters with someone whose English is less than stellar.
In any case, after a lot of hassle, Nate got them to waive 3 of the 4 fees. However, these fees were all apparently assessed on Monday, and SIX more (remember, these are $35 a pop) were going to be assessed yesterday, and they refused to do anything about it.
At this point, I was nearly in hysterics. We just can’t afford this. Our finances are completely out of control, and we’re barely making ends meet. I didn’t know how we could possibly cover this. So we decided we had to go to the bank and talk to someone in person if they couldn’t do it over the phone. We hoped that a local bank employee who could actually see us would help.
Well, when we got there, both Maggie and Gus were asleep. (Maggie is still sick, too.) So Nate when in by himself, hoping he could work it out, and we decided I’d join him when/if the kids woke up. And after about 10-15 minutes, Gus did just that, which also woke Maggie up, so we headed inside. At that point, Nate and the bank employee, Kim, had gotten to the bottom of how many fees were out there and were trying to figure out if we made a small cash deposit today if we could avert those fees. It turned out that was a no-go because the fees were actually going to be assessed for transactions that posted YESTERDAY, so adding money today would do no good.
Finally, I butted into the conversation and said, “Listen, we’re asking for a favor. We’re asking you to waive the fees. We’ve been with this bank for 3 years and never once had an NSF. In fact, in all my banking life, I’ve never had an NSF. We’ve had a horrible, horrible year. He [pointing to Nate] had surgery in Januar. He [pointing to Gus] was recently diagnosed with scoliosis and we’re going through some scary testing. Two or more members of our family have been sick at all times since the beginning of January. We’re asking you to please, based on good faith, cut us some slack.” By this time, the tears were streaming down my face, and although Kim had been as helpful as she could to that point, she clearly softened. (It helped that Maggie was looking as pathetic as possible, curled up on my lap through the whole diatribe, haha.)
She finally said that the only person who could probably help us was the regional manager. She dropped big hints at us to let us know that we had to ASK for his number for her to give it to us. When we finally figured out what she was getting at, Nate asked for the guy’s number, and she willingly gave it to us. She said she’d email him and explain what had happened and what our extenuating circumstances were, and that we should call him.
Well, the bank is right by home and Nate needed to swing by there to grab something off the computer for work that he had forgotten. So we went home, and he did that first while I nursed Gus. It took about ten minutes, and he had just gotten up to grab the phone to call the regional manager when our phone rang. Our bank’s number was on the caller ID.
It was Kim, who had spoken to the regional manager herself. And he’d agreed to waive the fees! So all $210 were wiped out, thank goodness. So we’re all good. But this morning was super scary, and I’m just starting to realize what dire financial straits we are in again. We got this HELOC last summer, but it didn’t get us far enough out of the hole. And we didn’t get rid of Nate’s car quick enough, so we’re still essentially living in the red right now every month, slowly building more and more debt. And we’re just about maxed out on debt, which means we’re going to be SOL soon.
I’m really starting to freak out here. I feel like everything that can go wrong is. (OK, not everything. No one has died, and we haven’t had any debilitating or expensive accidents.) The big and the little. And I just wonder how much more I can take. I feel like I wanna throw my hands up in the air and say, “I quit! I’m done! Game O.V.E.R.” But I can’t. There’s no such option in real life. (And no, I’m not suicidal or anything. Don’t freak out on me. I could never leave my kids.) But the sick thing is that we can’t even declare bankruptcy anymore under the new laws.
So what DO you do when you literally don’t have enough money to pay the bills but you can’t declare bankruptcy either? What on earth happens? I don’t really want to find out, but I fear that day is not long off…